FAQ

While it is not necessary to have a  Ariss account to shop and purchase items, it is certainly recommended to have one. As registered customer, you have few future conveniences like fast & easy Check Out, easy access to your order history and status.

  • source link How do I make a payment for a Ariss purchase?

Ariss offers multiple methods to make payments for your order: Credit Cards & Debit Cards, bKash, E-Gift Voucher, Cash-on-Delivery (COD).

Any valid Visa, American Express, MasterCard  from any bank will work. In fact the card does not even need to come from the Bangladesh. Any valid MasterCard, Visa  card from any country can be processed.

Yes, shopping at Ariss is 100% safe. All Credit card and Debit card payments on Ariss are processed through secure and trusted payment gateways. Ariss and our trusted payment gateway partners use secure encryption technology to protect your card information at all times.

  • Are there any hidden charges when I make a purchase on Ariss?

There are absolutely no hidden cost except the delivery charge when you make a purchase with Ariss. With in Dhaka city, delivery charge is BDT 40 and outside Dhaka city it is BDT 60. The prices listed for all items are final and all-inclusive. The prices you see on our product pages are exactly what you pay for the item.

  • What is Cash on Delivery (COD)?

If you do not prefer to make an online payment on Ariss then you can opt for the Cash-on-Delivery (COD) payment method. With COD you can pay us in cash at the time of actual delivery of product at your doorstep, without requiring you to make any advance payment on Ariss.

 

  • Are there any terms and conditions for Cash on Delivery (COD) purchase?

The maximum order value for COD is BDT 10,000

e-Gift Vouchers or Store Credit cannot be used for COD orders

Please make ONLY Cash Payment at the time of delivery.

Foreign currency as payment against a COD order is not accepted.

  • Can I get any replacement of my purchased products?

Yes, you can get replacement. All physical products sold on Ariss are covered by our 7 Days Replacement Guarantee.

The following shall not be eligible for replacement:

  • Damages due to misuse of product
  • Incidental damage due to malfunctioning of product
  • Any consumable item which has been used or installed
  • Products with tampered or missing serial / UPC numbers 
  • Innerwear, lingerie, socks and clothing freebies
  • Any damage / defect which are not covered under the manufacturer’s warranty
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.
  • Note:

Replacement of the product is subject to availability of the same on Ariss

  • What can cause me ineligible for replacement?

The following shall not be eligible for replacement:

Damages due to misuse of product

Incidental damage due to malfunctioning of product

Any consumable item which has been used or installed

Products with tampered or missing serial / UPC numbers 

Innerwear, lingerie, socks and clothing freebies

Any damage / defect which are not covered under the manufacturer’s warranty

Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.

  • Can I cancel any products that I purchased?

Yes, you can cancel an order on Ariss. For outright cancellations contact our Customer Support team. If you cancel your order before your product has been shipped, we will refund the entire amount.

If you received the product, it will be eligible for 7 Days Replacement, only in cases where there are defects found with the product. Contact customer support immediately if you receive any defected products.

  • How will the delivery be done?

We process all deliveries through:

Reputed couriers

Our in house delivery team

  • How much are the delivery charges?

With in Dhaka city, delivery charge is BDT 40 and outside Dhaka city it is BDT 60.

Note: If there is any modification in delivery charge for a particular item, it will be mentioned in Product details.

  • What is the estimated delivery time?

The estimated time of delivery is mentioned on every product details page. It may differ from one item to another. Please read below for an explanation of delivery estimates:

Normal Delivery: If your shipping address is within Dhaka city, products will be delivered by next business day. If it is outside Dhaka then it will take 2-4 business days.

Note:

Any order placed after 6 pm will be considered as order of next business day, not as same day.

Business Day: Saturday to Thursday except public holidays.

  • Does Ariss deliver internationally?

Ariss doesn’t deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you’ll have to ensure the Delivery Address is within Bangladesh.